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1.2

I was migrated to Southern Phone in late April. I had always had below par speeds but this just fell right away from the time they took over in April, see attached.

I even had a speed boost, which obviously was for nothing. I contacted them in early May in regards to payments, online access and if anything had overall changed. After the 1.5 hour wait to be answered I was told to go through a few steps online to set up. Okay no problems.

I was then told to wait for my bill to be able to start payments, couldnโ€™t do over the phone or as it turned out get the correct information. It was also mentioned speeds were slow but they said that was going to be resolved in days, nope, didnโ€™t happen. So I pay my first bill late as it went to my junk mail. But still I was being told I could only direct debit or bpay my bill.

So I received my latest bill Monday and was waiting until payday Thursday to pay the bill when I get an email Wednesday saying my service had been suspended and was handed over to a collection group. When I called again, only 15 minute wait this time, I was told they could do nothing to help me unless I paid immediately. I brought up about trying to contact them to set up an online service, the speeds and payments but I was clearly shown to have no rights as a consumer by them. As of right now I have disconnected from them.

I would recommend avoiding them as each staff member gives different information or none at all, they cannot provide speeds that they say are what you pay for and they have absolutely no customer service. I would say it is best to avoid them, pay a bit more to get a better service regardless of where the call centre is.

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