Product: Southern Phone Internet Service Clear all filters (0 of 9 reviews match)
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For the past few days I have had messages saying No Connection for my mobile phone and my tablet.Very frustrating and now every few minutes there is a ding sound from them and no idea how to stop it. Putting them on silent doesn't work so if anywhere quiet I have to...
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Southern Phone Internet Service
#1362499
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Southern Phone - Pissed off.

Seems to be since they did a restructure I have had nothing but hours worth of dropouts everyday and half of them require me to constantly turn the modem off for five minutes before turning it back on to get a connection for another few hours or maybe a few minutes. And now for a few days I have nothing and can’t even get a response out of them.
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Southern Phone Internet Service
#1269155
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Connected Southern Phone NBN, problems from 1st minute. Trouble contacting Southern Phone, no call backs, NBN problem, Do speed tests, turn power off and on. In a few words that describes a week worth of trying to contact and when being able to talk to customer support...
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Southern Phone Internet Service
#1232626
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all the time, lousey wait time wi fi down to 1.70 cant fix it go through the same rigmarole without rectification no service on weekend. ha! I suppose no one has trouble over w/e the technicans know less than I do! wont accept that we are not getting what we pay for if...
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Southern Phone Internet Service
#1219113
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Southern Phone - Wifi dropped out

Argumentative etc consultant " Chris" very unhelpful then hung up on me.
Product
Southern Phone Internet Service
#1204439
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On the 30th October my Internet went down,I was told this would not be fixed until 17th November.I have just received my Bill, there is no CREDIT for the loss of Internet during this time.You will see from your records that I have called on many occasions in this...
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2.3
Moruya, New South Wales
Product
Southern Phone Internet Service
I didn't like
  • Time wasted on prerecorded music and advertising
  • Not answering phone not resolving problem lack of communication
#1144086
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Southern Phone - Bad Service and a do not care atitude

My father recently moved house and has just got the phone on after three weeks after moving but no internet he runs a business from home and it is costing him money
1.0
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Southern Phone Internet Service
#1053366
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After a total of 15 hours on hold on and off for 3 days i finally am getting my modem sent to me.I am totally disgusted in the staff who are obviously not trained well enough to have resolved my problem during the first call i made. I now will have no Internet over the...
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1.9
Product
Southern Phone Internet Service
#1046114
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called again the next day and spent another two hours on the phone to be told they couldn't do anything and a senior technical support person would call me (which hasn't happened) this was 3 days ago. I am on the phone now to billing to try and get some support (been 1.2 hour so far and no answer). The service is terrible and the internet doesn't work either. DO NOT USE SOUTHERN PHONE...
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Anonymous
graham

I have just spent one and a half hours after being put through to their technical support dept listening to the recorded ,,THANK YOU FOR WAITING WE WILL BE WITH YOU AS SOON AS...

1.0
Product
Southern Phone Internet Service
I didn't like
  • Very poor customer service
#1028939
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