Southern Phone - So So So Bad. Do not go here. 8 hours on the phone in one day and got nowhere
I have spent in total, 13 hours on the phone in a *** waiting for help. Have not had internet for 6 days and after spending 8 hours (literally, not figuratively) on the phone today (had to lose a days work and two appointments for this to happen), we STILL have no internet!
Tech support can only be reached AFTER going through the initial switchboard (1-2 hours wait at this juncture) at which point they put you through to the tech support waiting list, where today I was told at one point that I was 76 in the *** and had 182 minutes to wait!). Then the internet 'chat' mostly is not working and even then cant help with you with hardly anything. They just tell you to 'give them a buzz' about issues, as if they have no idea of the pain of waiting hours in a ***, like you have no life or anything better to do!
Meanwhile have spent significant extra money on phone hotspotting. This company is a joke!
Reason of review: Poor customer service.
Monetary Loss: $260.
Preferred solution: Let the company propose a solution.
Southern Phone Pros: Friend customer service agents.
Southern Phone Cons: Time spent to vol, Appalling customer service, Response times unbelievable.
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Yes, Southern Phone's customer service abysmal. I switched to nbn a few weeks ago and after a week my landline went dead.
A few weeks later it still isn't fixed. They resolved that my modem had lost the settings that supports the landline. After several calls whose waiting time were all around an hour I left a call back requests. None were ever returned.
As for email, so far they have been from a Jack, Matthew and a Jessica, and except for one of them sending me a link to something called Teamviewer (whose mysteries I am yet to solve) that would allow remote assistance, there has been no real assistance. I emailed could they tell me what 'partner ID' on Teamviewer was about ~ nothing. I am away for a day and find several email from Jack AND Matthew telling me that since they hadn't heard from me "for awhile" they understood the problem to be resolved. I had been gone overnight.
One of the earlier email also stated that my internet also was showing as being down, even though I had told them several times that in spite of the landline problem I had no problem with internet access. This lot's right hand doesn't know what their left 'hand' is doing! I guess that their employees also have a 'communication' problem, with each other! At our expense!
Now I have to look forward to yet another attempt to phone them tomorrow or try their chat line again. As you can see, I can fully relate!
I share your pain. This company should be closed down.
They may as well be because the service is nonexistant. Multiple phone calls, multiple emails, so many precious hours wasted and no result.
It's almost like they've shut up shop already.
On the one occasion when I did get to speak to someone and told them I was going to another service provider, they were very quick to tell me that there would be a penalty fee for breaking the contract.
Just putting up with these *** is surely penalty enough.