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I went for a bundle including NBN Wifi and home phone as well as my mobile phone. I waited patiently for about 6 weeks to get the NBN connected. Then I tried to connect their modem but they hadn't sent the security key so, after a few days of trying to call, I finally...
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Anonymous
Narelle

So I'm still waiting for a requested call back or answer to one of my numerous emails. Service is still ***. Meanwhile, they had no trouble sending me the first bill!!! So pis...

1.6
I didn't like
  • Black hole of non existent customer service
#1023466
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I too am very disappointed with the customer service from Southern Phone, and the long wait in the ***. When I first ordered the service I was told that it would take 1-4 weeks but as I already had the NBN box outside it should be around 1-2 weeks . Well guess what...
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Anonymous
Anonymous

Well it is finally fixed and all services working plus the lady apologised and helped me out with the bill.

Anonymous
Anonymous

Further to previous I rang Southern Phone again for my dummy phone number and I was told that they didnt know it and would have to ring me back.Keeping in mind my internet is ...

1.5
#1020577
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Basically they are incompetent to handle the volume of business which the NBN changeover has generated for them. Their phones and internet contacts are flooded throughout business hours so that you cannot get through on the phone - ever. (4 separate numbers on the web...
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Anonymous
Stevo1952

I've experienced same problem here I leav a message and some guy sends me an email and says first can I have your name and DOB lol

#1017243
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SOUTHERN PHONE DOES NOT WORK We change the nbn to the node. Do not do this, the last four months has seen Southern Phone charge me for a phone line that I thought had been cut off as I no longer need one over six faults recorded due to slow internet speeds that drops...
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Anonymous
stevo1958

Just contact the TIO

1.0
Kingston, Tasmania
I liked
  • It when it was adsl
I didn't like
  • Staff actions risking my credit rating
  • Very poor customer service
#1016515
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Southern phone, What a laughable joke.2 months so far to connect a phone, wont answer a call back, the person you speak to has only a limited time to answer your problem then you get cut off. you ask to speak to a higher authority and you get "we will ask tech staff to...
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1.0
#1014191
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Serious this company is a circus, you will regret it! It must me run by dumb *** because for the last 6 months I have experienced nothing but aggravation. I have checked out all of the sites reviewing this company and the story is the same over and over time and again....
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1.0
#1009127
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Had a terrible experience with Southern Phone when changing from ADSL to NBN. Depending on who you talk to you either get the NBN compatible modem before you switch or after you switch. The correct answer is you get the modem after you switch and you have to wait at...
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3.0
#975780
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Was without service for over a month due to two faulty sims they sent me and it taking over 4 days to activate them in between. Still had to pay for the month I had no service. Continually send paper bills to my old address even though I have asked for email bills and...
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1.0
#974177
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Originally an excellent company but, since it's demise in recent years into iiNet & later TPG, keep well away. Currently no mobile service in QLD 4570, 1800 number always busy. Did an outage search without success, maybe a tower was damaged during recent storms, but no...
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#965192
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On a ( $30 mob plan) Asked to type yes for added credit ( $100 for $20/mth ) ??? have for years used far less than what my credit limit was BUT I had the audacity to use my full quota by the end of the month (31/10 /16) they complained then even though my a/c had...
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I didn't like
  • Hidden charges
  • Time spent to solve problem
  • Way you charge for data on mob plan
#946342
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