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After speaking to a representative of this company ( after many issues this was the last straw) as i left for another provider breaking my contract. This rep tells me i have not cancelled my account and tells me i am in arrears and i would have my service cancelled...
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1.2
#1232650
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Connected Southern Phone NBN, problems from 1st minute. Trouble contacting Southern Phone, no call backs, NBN problem, Do speed tests, turn power off and on. In a few words that describes a week worth of trying to contact and when being able to talk to customer support...
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#1232626
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Southern Phone - Poor customer service no support

Southern phone's customer service is getting poorer n poorer exactly like cousin Telstra. Long call quees. Unfulfilled promises of call back
#1227467
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all the time, lousey wait time wi fi down to 1.70 cant fix it go through the same rigmarole without rectification no service on weekend. ha! I suppose no one has trouble over w/e the technicans know less than I do! wont accept that we are not getting what we pay for if...
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#1219113
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Southern Phone - Wifi dropped out

Argumentative etc consultant " Chris" very unhelpful then hung up on me.
#1204439
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I was stunned to read all of these complaints, similar to mine, that go back over a year. The past several weeks I have needed to contact Southernphone to get technical help with ongoing internet dropouts. The waiting times have been up to 60 mins and I have had to go...
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#1200989
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Finally received a call-back 5 1/2 hours after the projected time. Raised issues and threatened to go to the Telephone Omnbudsman if I didn't receive answers. Checked through my account with "Darcy" - he received feed-back from further up the chain and I was refunded...
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#1198582
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On 4th December, I organised a swap to an NBN connection with Southern Phone that gave me a home phone connection & NBN for $55 plus a mobile connection for $10. I was told I would pay $65 per month, full stop. Three months later I am still well above that, and my...
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1.0
Moruya, New South Wales
I didn't like
  • Poor customer service
  • Faulse advertising
#1197710
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I needed to know about changing from the Optus sim to a Telstra sim due to poor service coverage for the Optus sim. The operator would not answer simple questions and would not connect me to anyone higher up and SHE told me she was the highest person in the company and...
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#1197502
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Southern Phone - NOT HAPPY!!!

Too many times my ph comes up "not registered on network" had to borrow this ph to ring u & low & behold i hav a 91 minute wait to get u to ring me, i cant run my business w this -50 star crummy service, this is B/S!!! Only went w SPh cause its supposed to be for Aussie rural, 1st chance I get am going to dump u n go w anutha carrier.
#1187772
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