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Basically they are incompetent to handle the volume of business which the NBN changeover has generated for them. Their phones and internet contacts are flooded throughout business hours so that you cannot get through on the phone - ever. (4 separate numbers on the web...
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Anonymous
Stevo1952

I've experienced same problem here I leav a message and some guy sends me an email and says first can I have your name and DOB lol

#1017243
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SOUTHERN PHONE DOES NOT WORK We change the nbn to the node. Do not do this, the last four months has seen Southern Phone charge me for a phone line that I thought had been cut off as I no longer need one over six faults recorded due to slow internet speeds that drops...
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Anonymous
stevo1958

Just contact the TIO

1.0
Kingston, Tasmania
I liked
  • It when it was adsl
I didn't like
  • Very poor customer service
  • Staff actions risking my credit rating
#1016515
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Southern phone, What a laughable joke.2 months so far to connect a phone, wont answer a call back, the person you speak to has only a limited time to answer your problem then you get cut off. you ask to speak to a higher authority and you get "we will ask tech staff to...
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1.0
#1014191
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Serious this company is a circus, you will regret it! It must me run by dumb *** because for the last 6 months I have experienced nothing but aggravation. I have checked out all of the sites reviewing this company and the story is the same over and over time and again....
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1.0
#1009127
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Had a terrible experience with Southern Phone when changing from ADSL to NBN. Depending on who you talk to you either get the NBN compatible modem before you switch or after you switch. The correct answer is you get the modem after you switch and you have to wait at...
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3.0
#975780
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Was without service for over a month due to two faulty sims they sent me and it taking over 4 days to activate them in between. Still had to pay for the month I had no service. Continually send paper bills to my old address even though I have asked for email bills and...
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1.0
#974177
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Originally an excellent company but, since it's demise in recent years into iiNet & later TPG, keep well away. Currently no mobile service in QLD 4570, 1800 number always busy. Did an outage search without success, maybe a tower was damaged during recent storms, but no...
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#965192
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On a ( $30 mob plan) Asked to type yes for added credit ( $100 for $20/mth ) ??? have for years used far less than what my credit limit was BUT I had the audacity to use my full quota by the end of the month (31/10 /16) they complained then even though my a/c had...
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I didn't like
  • Hidden charges
  • Way you charge for data on mob plan
  • Time spent to solve problem
#946342
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No phone service since mid-day last Friday. Today is Thursday. Yesterday SP told me it could be back up in 3 days. It has been impossible to contact them, SP faults line and admin numbers simply time out with no answer, their tech support line just drops out almost...
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Anonymous
Anonymous

Am in Grafton area. Anybody else got no service since this mornings storm?

1.0
Coolangatta, Queensland
I didn't like
  • Being ripped off
#944037
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Southern Phone - DON'T IGNORE TERRIBLE REVIEWS LIKE WE DID!
We decided not to take notice of terrible reviews of Southern Phone, after all, people complain about all phone companies, right? Bad mistake! We signed up for phone and internet. Our first call to tech support was a shocker. If only they recorded these conversations...
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Anonymous
Anonymous

Hahaha, I feel for you. Mine was Daniel, and I'm in the same boat, stuck with it for 24 months.

Alphington, Victoria County
#933933
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