filters
State:
Show
City:
Show
Product:
Show
Their customer service is atrocious. You wait nearly 1 hour to talk to someone. My monthly plan was about to renew & they charged me $10 for 1gb as they said I'd gone over. Yet when you look at your data use it isn't up to date. It looked like i hadn't gone over....
Read more
Company wrote 0 private or public responses to the review from Nov 29.
1.6
I liked
  • Spoke english
I didn't like
  • Poor customer service
  • Giving false information and avoiding truth
  • Lack of service committment
#1410755
Reply to reviews
Southern Phone disconnected my Telstra service before I received the modem to connect me to NBN. Telstra were happy to reconnect landline and internet but I would have had to change my phone number and pay Southern Phone $99 after them arranging for my service to be...
Read more
Company wrote 0 private or public responses to the review from Nov 03.
1.9
I didn't like
  • Time wasted on prerecorded music and advertising
  • Problems not being resolved despite promises to the contrary
  • Very poor customer service
#1393542
Reply to reviews
Goes back to when I was contacted by a staff member about Southern Phone phasing out 3G mobile and going to 4G mobile and he carried on about 'saving me money' (as did other staff members when I rang) (my mobile is only for emergencies only and I am a pensioner and...
Read more
Company wrote 0 public responses to the review from Nov 08.
#1396027
Reply to reviews
I'm a pensioner and when I was contacted by Telstra to tell me my discount had ended and my monthly cost was to be increased by $20 I decided to look around. I have had a mobile with Southern for many years, so I decided to take a triple bundle of internet,landline and...
Read more
Company wrote 0 public responses to the review from Nov 08.
#1396566
Reply to reviews
On the 4th of June i applied for a Southern Phone mobile sim. It is now the 23rd June and I do not have a working account. I applied to activate it online once received and was advised 48 business hours to activate (This is deceptive to start with and implies over a...
Read more
Company wrote 0 private or public responses to the review from Jun 23.
1.6
Moruya, New South Wales
I liked
  • Spoke english
I didn't like
  • Lack of respect
  • Very poor customer service
  • Time spent to solve problem
#1286779
Reply to reviews
For the past few days I have had messages saying No Connection for my mobile phone and my tablet.Very frustrating and now every few minutes there is a ding sound from them and no idea how to stop it. Putting them on silent doesn't work so if anywhere quiet I have to...
Read more
Company wrote 0 private or public responses to the review from Sep 21.
#1362499
Reply to reviews
Latest has been in last 2 days after waiting 30 minutes to get through after starting at 4.30pm They finally answered at 5.00pm Only to be told techs finished at 5pm. Had not had internet for 14hours by then. Was told to ring back tomorrow. Rang back today waited...
Read more
Company wrote 0 private or public responses to the review from Aug 05.
#1321621
Reply to reviews
Switched from telstra to southern phone , big mistake , we were told we will have good reception in our home and out of home , well we do the problem is when we are just two minutes out of lithgow we have no reception until we hit a big town again , my husband is a...
Read more
Company wrote 0 public responses to the review from Oct 08.
#1375847
Reply to reviews
Requested an ADSL internet connection. Was told, by southern *** phone theta they’d investigate to make sure it was accessible. Apparently all good. Modem was sent, hooked it all up and guess what nothing. Proceeded to call the filling day long wait to get through....
Read more
Company wrote 0 public responses to the review from Sep 18.
1.0
#1358710
Reply to reviews
when NBN first setup had trouble connecting modem South. PH send NBN techn.he fixed nothing,worked it out myself $220.00callout fee queried it, no contact from S,Phone that was Febr 18 acc no505290 when you you ring them,no one answers the phone or you wait for hrs or...
Read more
Company wrote 0 private or public responses to the review from May 02.
Moruya, New South Wales
#1246553
Reply to reviews