Southern Phone
Southern Phone Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating based on 98 customer reviews; consumers mostly dissatisfied. Southern Phone reviews note widespread reliability and customer service issues, yet 100% of users would likely recommend Southern Phone to a friend or colleague.
Key Takeaways for Future Customers
- Prepare for long wait times and limited contact options beyond phone and chat.
- Check local service availability before signing up.
- Keep documentation for billing and refund disputes.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and offshore call centre support.
- Frequent reports of billing errors, refund delays and subscription/activation failures.
- Reliability problems: landline, mobile data, sim activation and prolonged outages.
Positive Feedback
Some customers recall better service when the company started and individual staff have resolved specific issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating based on 98 customer reviews; consumers mostly dissatisfied. Southern Phone reviews note widespread reliability and customer service issues, yet 100% of users would likely recommend Southern Phone to a friend or colleague.
Key Takeaways for Future Customers
- Prepare for long wait times and limited contact options beyond phone and chat.
- Check local service availability before signing up.
- Keep documentation for billing and refund disputes.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and offshore call centre support.
- Frequent reports of billing errors, refund delays and subscription/activation failures.
- Reliability problems: landline, mobile data, sim activation and prolonged outages.
Positive Feedback
Some customers recall better service when the company started and individual staff have resolved specific issues.
Media from reviews
Melbourne, Victoria
Cant call them
- - Signed up for 500Mbps last July.
- - FTTP not connected.
- - Paying $88/mo for 50Mbps.
- - Two NBN visits; can't contact Southern Phone; delay notices.
Signed up about July last year to a 500mbs plan. FTTP is available but they/NBN have still not connected me.
I'm paying $88 per month for a crap 50mbs plan. Have had two visits from NBN technicians, but now keep getting an automated msg ever two months saying that FTTP is delayed agin.
I cant find a phone number anywhere to call Southern Phone.
So frustratingAvoid
No connection
Cannot make calls organised with southern phone last Saturday and now in Singapore without a phone service my number is 0418 99* *** and my name is David Mitchell
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo answer feed back after 3assistant online chat
- - Tried to log in but couldn't get help after several attempts with three online chat agents.
- - Disappointed with this new internet provider.
Tried to get help on logging in to my account, failed on several attempts. After going through with 3 digital assistants in online chat, they just stayed dumb.
I don't think it's good.
Disappointed with this new internet provider.
- Not having online requests responded to
Preferred solution: Answers
Sydney, New South Wales
Souther phone owes me $43 for over 5 yrs. I refuse to give an indian call centre my personal details. S.P. take my money and stick it where the sun doesn't shine.
I don't give personal details to Indian Call centres. This is not safe.
I would prefer you keep the money you owe me. Bad Business.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOur mobile phones will not transmit
- - Mobile phones cannot send messages or make calls; texts only.
- - Some texts come through; no voice contact; a message to zendesktestgroup was rejected.
our mobile phones will not transmit any messages nor make voice contact. We can receive txts only.
Since Friday, our mobile phones, our only means of contact, have not been operating and we are isolated as a consequence. Some txts are coming through but no voice contacts but we cannot connect with anyone either by txt or voice.
I sent a detailed message to zendesktestgroup yesterday but the address was rejected so my message did not proceed, consequently we are still isolated.
Judy Ross
Clark Road, Jiggi NSW account 100306**** ph 042022****
User's recommendation: check the locality of the service
Sydney, New South Wales
Indian call centre
- - Promised an Australian would answer calls.
- - Two agents said number wasn’t linked to an account and hung up.
- - Southern Phone uses an Indian call centre.
This company promised an Australian would answer their phones. Not so anymore.
I rang to speak with someone regarding my modem and the first person said my phone number wasn't connected to an account and hung up. The second person I spoke to said the same and even when I gave my name said I didn't have an account. I told him I wasn't getting off the phone until my issue was resolved. I spelled my name again and miraculously he found my account.
Neither of these guys could speak English well. Southern phone now uses an Indian call centre.
User's recommendation: Don't.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- - Requested a new connection to start Sept 25 and paid until then.
- - They connected early, causing loss of service; no compensation.
No response at all from Southern Phone.
However, three days after signing up online, I received a notification from Southern Phone that I was connected with them. I phoned immediately to find out why they had not followed instructions and they apologised and advised that if they cancelled their service everything would be okay and all I had to do was contact them again on September 25 to reconnect their service - no problems. Except, once they disconnected their connection I found I had no service at all, as my previous service provider had been disconnected when Southern Phone had been connected. After three days with no internet service at all and many phone calls to Southern Phone, they once again apologised but stated that they will not compensate me for the previously paid service provider despite my loss being directly the fault of Southern Phone for not following instructions.
I found every time I contacted the Indian call centre operators for Southern Phone, I was given incorrect information. It's very frustrating and I'm seriously considering making a complaint to the Ombudsman requesting a refund for my out of pocket costs.
- Call centre in india and customer service staff are incompetent
Preferred solution: Full refund
User's recommendation: Do not use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- - Requested Sept 25 start and paid until then; Southern Phone connected early, causing 3 days without service; loss $75; seeking full refund.
No response or contact at all from Southern Phone.
However, three days after signing up online, I received a notification from Southern Phone that I was connected with them.
I phoned immediately to find out why they had not followed instructions and they apologised and advised that if they cancelled their service everything would be okay and all I had to do was contact them again on September 25 to reconnect their service - no problems. Except, once they disconnected their connection I found I had no service at all, as my previous service provider had been disconnected when Southern Phone had been connected.
After three days with no internet service at all and many phone calls to Southern Phone, they once again apologised but stated that they will not compensate me for the previously paid service provider despite my loss being directly the fault of Southern Phone for not following instructions.
I found every time I contacted the Indian call centre operators for Southern Phone, I was given incorrect information. It's very frustrating and I'm seriously considering making a complaint to the Ombudsman requesting a refund for my out of pocket costs.
Loss:
$75
Cons:
Call centre in india and customer service staff are incompetent
Preferred solution: Full refund
Preferred solution: Full refund
Getting phone transferred from deceased person to sister
The phone problem eas sorted by Arjoon , very very helpful he helped sort it out very easily many thanks to your team Nola Cott.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisgusting service from Southern Phone. Appalling.
The experience with /southern Phone has been a total nightmare.Fix the problem in less than 5 to 7 days!! I will cancel my account if they ever get my 2 phones working. Utterly disgraceful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Service
- - Landline out since July 2023; briefly fixed.
- - Rural area, poor mobile reception, so we switched.
- - Paper invoices arrived; email on file is inactive.
Had been with Southern phone for many years... they were great to begin with.
Our landline was out of order pretty much from July 2023. It was fixed for a couple of days, then same didnt work again. Live in a rural area, and mobile phone reception was terrible, so changed to another provider who had said they would close our account with Southern Phone. We always received paper invoices monthly (not sure when they went to email?) but email address originally linked to the account was no longer in use.
Just 2 days ago finally received a paper invoice for over 6 months worth of billing for a landline that has not worked since July/Aug 2024. Absolutely no help when contacting them. A build up of issues with Southern phone over the past 5 years... customer service went from 5 stars to 1.
May have to take this case to the TIO? Just terrible service :(
User's recommendation: Much better providers out there - run for the hills!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammer asking for money
- - Monthly invoices for a year despite not using the service.
- - The company says payment is required or credit rating will be affected.
This poor company has been sending me an invoice since last year. And I never used the service but they're still sending me monthly invoices.
I've already sent an email indicating that I never used the service and they insisted that I need to pay or else my credit rating would be affected. I know that other companies like Telstra would cut the line if you don't pay your bill within a month.
Preferred solution: Apology
User's recommendation: Beware of this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No Data or fix after 3 days and counting
Company fixed the issue and I have been provided with apology.
Three days and about ten calls or messages about no data. I've only been with Southern Phone for two weeks and can't get any results from your team.
User's recommendation: Optus is way better
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClicking on southernphone.com.au links don't always work
- - Tried multiple times to log on via the website links without success.
- - Wants to access the site on the first click when a bill is due.
Tried a number of times to 'log-on' using your links on your website, without success. When I get emails stating my bill is due, I expect to be able to access your site on the first click, not trying several times.
Melbourne, Victoria
5G scam
- - Plan advertised as 4G/5G Optus for $19 first 6 months, then $24.
- - 5G appears only on activation day and then becomes 4G.
- - The reviewer calls it a scam.
I believe the 5G service is a scam. They advertise a 4G/5G Optus connection for just $19 for the first 6 months and $24 for the remaining 6 months.
However, you only see 5G on the day of activation. After that, it's just 4G no matter where you are.
my work phone which is also on Optus gets 5G everywhere, but my Southern Phone can't even get 5G in the middle of the CBD.
not cant the company intentionally limit your service to 4G after few hrs from activation! Total scam!
Mold, Flintshire
Rubbish service
I have been unable to log into my account for some weeks now. Have spoken t phone to Southern and recently via chat as I am overseas. Absolute waste of time as nothing has been resolved.
About
Southern Phone is a company which delivers affordable telecommunications services with a strong focus on regional Australia. Southern Phone was established in 2002 with support from the Commonwealth Government's Networking the Nation NTN program. The NTN program was established following the first stage of the sale of Telstra with the aim of improving telecommunications services in regional Australia. Southern Phone is an unlisted Public Company A.C.N. 100 901 184 and only local councils can be shareholders. This means all profits are returned to the community through the councils. Because it is a local government-owned enterprise, Southern Phone is a State/Territory Body STB pursuant to Section 24AM of the ITAA 1936. No individuals may own shares in the Company. Southern Phone is a regional company. The headquarters and principal place of Southern Phone is in the regional centre of Moruya in the Eurobodalla Shire on the NSW south coast.
Southern Phone is ranked 528 out of 2415 in Telecommunications category
Australia
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