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1.9

Southern Phone disconnected my Telstra service before I received the modem to connect me to NBN.

Telstra were happy to reconnect landline and internet but I would have had to change my phone number and pay Southern Phone $99 after them arranging for my service to be ported out prematurely.

As I had no service at home they offered me additional data on my mobile plan which didn't really help as I have to stand on the opposite side of my street to get reception.

After many calls to SP and a total wait time of 9 hours my WiFi modem appeared one week later. I had to connect it myself and change all WiFi settings which I managed to finally do.

Then I had an issue with my landline as the settings were apparently configured incorrectly at their end and I was unable to play my voicemail messages. Finally resolved that issue and then couldn't send emails using my bigpond account. Was put through to Telstra Platinum??? and they said they would reconfigure my settings for $60 so I didn't have to change email address.

I have since started a Gmail account and am slowly changing my address with mail contacts.

I am annoyed at the amount of time I had to waste on this and feel sure that if I could have spoken to one competent person instead of 10, most of whom had no idea, all my issues could have been resolved in a timely manner.

Reason of review: Poor customer service.

Preferred solution: Southern Phone to put more emphasis on providing excellent customer service as their advertising falsely claims .

Southern Phone Cons: Time wasted on prerecorded music and advertising, Problems not being resolved despite promises to the contrary, Very poor customer service.

Location: Moruya, New South Wales

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