69 views
New Reviewer
0 comments

I am a web designer of over 20 years and those clients who have hosting with other companies have had their server ftp log ins upgraded to secure sftp. Since that, using my ISP - Southern Phone to log in to their hosting with log in details, I can no longer log in as Southern Phone blocks sftp.

This means that I can not access their hosting servers to upload anything for their website I have designed previous to this.

I have to go to my laptop using my Telstra dongle to do my work or elsewhere using someone elses ISP connection.

Southern Phone have known about this many weeks ago when, after an hour hanging on at some call centre, they passed me on to technical which said that is was too technical for them, who passed my details to higher technical, who rang me a week later, who said they would look into it and keep me informed by email - logged it in as URGENT, they told me. That was 2 weeks ago and NOTHING!!!!!!!!!!!

I am on the edge of making a FORMAL complaint to higher authorities outside of Southern Phone.....

That's my story to date..... They used to be sooooooooo good in the earlier days and I guess, like many others, have grown and too big for their boots.......

Reason of review: Poor customer service.

Monetary Loss: $10000.

Preferred solution: fix the technical issue - upgrade servers.

Location: Sydney, New South Wales

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Southern Phone Reviews

  1. 100 reviews
  2. 27 reviews
  3. 15 reviews
  4. 6 reviews
  5. 4 reviews
Southern Phone reviews