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After a total of 15 hours on hold on and off for 3 days i finally am getting my modem sent to me. I am totally disgusted in the staff who are obviously not trained well enough to have resolved my problem during the first call i made. I now will have no Internet over...
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1.9
#1046114
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I have spent in total, 13 hours on the phone in a *** waiting for help. Have not had internet for 6 days and after spending 8 hours (literally, not figuratively) on the phone today (had to lose a days work and two appointments for this to happen), we STILL have no...
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Anonymous
Barry Bell

I share your pain. This company should be closed down. They may as well be because the service is nonexistant. Multiple phone calls, multiple emails, so many precious hours wa...

1.6
I liked
  • Friend customer service agents
I didn't like
  • Response times unbelievable
  • Time spent to vol
  • Appalling customer service
#1044333
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I'd love to give zero, my 84 yo neighbour has simply been trying to call them to activate a SIM. 45 min ++ wait every day for the past 10 days and the line simply drops out around 30 minutes. STAY AWAY. They do not care and it's obvious because they have no social...
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2.1
#1044311
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Southern Phone Phone Service Review

Southern Phone
#554632
1.0
Details
What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once you sign up that's where it ends, No communication, no thought about bill shock, rude, Would never recommend and if i could get out of contract i would
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Big on sales pitch but abysmal customer service. My recent experience is based on a request by my partner to sign to a business/private package NBN contract. She was promised the earth verbally but not informed about the consequences. When those consequences arrived...
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#1039352
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In and near the town of Heyfield Victoria postcode 3858 we had average to poor reception for our mobile phones since we moved here 6 months ago. Sometimes we would have no reception well now we have had no reception for over a week. Southern Phones is not contactable....
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#1037666
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Internet has not been working for 10 days. Technical support line busy so emailed, two days later got an automatic response from email to say I would get a call from technical support. Didn't get a call so another two days later called again and got through, spent two...
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Anonymous
graham

I have just spent one and a half hours after being put through to their technical support dept listening to the recorded ,,THANK YOU FOR WAITING WE WILL BE WITH YOU AS SOON AS...

1.0
I didn't like
  • Very poor customer service
#1028939
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I notified Southern phone on 14th February that the voice box for my NBN landline had failed. Now 44 days later I have not had any call from Southern Phone in an attempt to correct this problem. Emails keep coming stating that I will be contacted ASAP. I feel that to...
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Anonymous
john haro

the worst of the worst misleading don't care about there customers only there money 15 day later no phones nbn drops out up to 4 hours on mobile phone to get support then blam...

#1027393
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Our connection has been out for 5 days now. This is a router with a phone line as part of the service. It stopped connecting so we tried to call Southern Phone. The call centre rings out. The tech support number rings out or is busy When the connection is finally made...
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Anonymous
Rosemary Morris

Oh dear! I wish I had read the reviews before I signed up. I have not yet been connected and have no phone or internet. Same problems as others re trying to get onto tech supp...

1.4
I didn't like
  • After sale service
#1023954
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I went for a bundle including NBN Wifi and home phone as well as my mobile phone. I waited patiently for about 6 weeks to get the NBN connected. Then I tried to connect their modem but they hadn't sent the security key so, after a few days of trying to call, I finally...
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Anonymous
Narelle

So I'm still waiting for a requested call back or answer to one of my numerous emails. Service is still ***. Meanwhile, they had no trouble sending me the first bill!!! So pis...

1.6
I didn't like
  • Black hole of non existent customer service
#1023466
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I too am very disappointed with the customer service from Southern Phone, and the long wait in the ***. When I first ordered the service I was told that it would take 1-4 weeks but as I already had the NBN box outside it should be around 1-2 weeks . Well guess what...
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Anonymous
Anonymous

Well it is finally fixed and all services working plus the lady apologised and helped me out with the bill.

Anonymous
Anonymous

Further to previous I rang Southern Phone again for my dummy phone number and I was told that they didnt know it and would have to ring me back.Keeping in mind my internet is ...

1.5
#1020577
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