Appalling customer service from Southern Phone
Yesterday I called in disputing a phone credit issue and while discussing with an operator (not in the least heatedly) she said "I can't help you any further" and hung up on me! I rang again and this time the operator seemingly solved the problem agreeing to my request.
Today I rang again with the same problem and was told that the second person I spoke to yesterday gave me incorrect information and the problem remains!! I have been a long time Southern Phone customer but that will end soon as the customer support and service delivery has nose-dived in recent times. Not too long ago there was very little wait time in someone responding to a call but now, it is an unrealistic long wait time.
Seems like the Company has got too big for its boots. I think a new CEO needs to be employed as the current one has let things get out of control.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Full refund.
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Comments
Please avoid publishing any personal information and promotional content
I agree.They should bring back Phil Herrick. I believe all the managers there are not local people and have no understanding why Southern Phone was originally set up.
To bring cheaper phone acess to regional Australian. Very Sad