Southern Phone
Reviews and Complaints
Bad Congestion and even worse customer service
Preferred solution: Let the company propose a solution
MONTH TO MONTH MOBILE PHONE PLANS EXIT FEES
We signed our house and mobile phones over to Southern Phone approximately 6 months ago. Apparently in the blurb that is read at you it states that it is a 12 month contract for both mobile phones.
I would never sign up to a contract so i am disappointed on this point. Not stipulated when initially going through change over. Also charged to release the numbers that i brought to the plan.
Charged to exit as apparently a 12 month plan with service being absolute *** to both phones.
Land line has been crackly for approximately 3-4 months, rang and told customer service and was told to try everything as it will cost if they come out and find nothing.
I was more than happy to support a local company and normally dont complain but am extremely disappointed. It saddens me to say that i would not recommend this company to run two tins and some string.
- Lack of assistance of the customer service
- Plan hidden criteria
Preferred solution: Full refund
A Mobile Phone Hanset Farce
Before the episode below & just after our nbn service I a nightmarish dead-loss, futile & totally unhelpful email exchange of email with Southern Phone re the new nbn scrambling my 101 service. Each email came from a different so-called tech, each one obviously not knowing what the other had told me, all of them gave the same similar unhelpful advice.
Being futile to continue I decided to ignore the 101 service & tell friend & family only to leave messages on my mobile.
Which brings me to the current subject: Up until six or so months ago, I had for years used my dependable old Nokia flip-top handset. Suddenly I received an email from Southern Phone telling that in September ('17) that Telstra and Optus would no longer be covering Nokia phones & that I would need to arrange a new Handset with them. I did so before September & received an Onyx flip top handset. That was no problem until two months ago when the Onyx became harder & harder to recharge.
I emailed SP, whereafter several email to them a 'technician' tells me that the battery must be 'broken?' And then... wait for it, he Informed that since "the Onyx company" had "gone out of business" & suggested I buy their new Alcatel flip-top handset. I asked to peruse their other available handsets & lo & behold there were a couple of (oldish desiged) new Nokia handsets! So I suggested that I go back to using my old Nokia & the tech grudging agreed, informing me that all I needed to do was switch my SIM over.
No use of course as the Sim was too large & alas I had to go back & agree to the Alcatel handset (their only flip-top). I received my new handset & tried to install the SIM from the Onyx & found that it was too wide to insert into the Alcatel. No new SIM came with the new phone & only a very small two sheet instruction leaflet.
I've explained the problem to SP five times over the last five days & four of the responses were automated acknowledgemnents (& no follow up) & only one today saying that 'our staff is working to solve the problem.' As usual they are driving me crazy. Advice, only contact Southern Phones customer service unless you ABSOLUTELY have to!
Useless internet and customer service
Trying to contact southern phone is now an impossibility
Preferred solution: fix my home phone
Data boost scam
Appalling customer service
Unable to even connect a basic NBN service
- Time spent to solve problem
- Missing service
Preferred solution: Deliver product or service ordered
No answer
My business in jeopardy because of Southern Phone
I am a web designer of over 20 years and those clients who have hosting with other companies have had their server ftp log ins upgraded to secure sftp. Since that, using my ISP - Southern Phone to log in to their hosting with log in details, I can no longer log in as Southern Phone blocks sftp.
This means that I can not access their hosting servers to upload anything for their website I have designed previous to this.
I have to go to my laptop using my Telstra dongle to do my work or elsewhere using someone elses ISP connection.
Southern Phone have known about this many weeks ago when, after an hour hanging on at some call centre, they passed me on to technical which said that is was too technical for them, who passed my details to higher technical, who rang me a week later, who said they would look into it and keep me informed by email - logged it in as URGENT, they told me. That was 2 weeks ago and NOTHING!!!!!!!!!!!
I am on the edge of making a FORMAL complaint to higher authorities outside of Southern Phone.....
That's my story to date..... They used to be sooooooooo good in the earlier days and I guess, like many others, have grown and too big for their boots.......
Preferred solution: fix the technical issue - upgrade servers
Cannot contact by phone
Preferred solution: Let the company propose a solution
Bad customer service
- Time wasted on prerecorded music and advertising
- Missing service
- Not answering phone not resolving problem lack of communication
Preferred solution: Full refund
Poor poor poor - run away from southern phone
May as well deal with Telstra
No customer service
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