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When advised phone did not work told it was my refusal to fix the problem and work out what was broken made me the problem. Eventually I was told I could return it to them, and they would decide whether it was broken. But I couldn't see where they would behave in an...
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1.2
#1105572
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Sent me a broken phone and locked me into two year contract Phone service very expensive compared to other providers can only use service to ask people to ring you back and use their credit Don't get things I pay for in my plan like data usage, or message bank For...
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#1103663
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Yesterday I called in disputing a phone credit issue and while discussing with an operator (not in the least heatedly) she said "I can't help you any further" and hung up on me! I rang again and this time the operator seemingly solved the problem agreeing to my...
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#1100893
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Southern Phone - Bad Service and a do not care atitude

Southern Phone
#1053366
1.0
Details
My father recently moved house and has just got the phone on after three weeks after moving but no internet he runs a business from home and it is costing him money
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Southern Phone - Rotten service

Southern Phone
#1043966
Sent email regards to payment of account ,still waiting for reply .Phone companies are the most arrogant bastards one has to deal with a network of Money thieves who just don't give a *** their attitude abut the same as lowlife politicians
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Nbn Review

Southern Phone
#1005718
Southern phones =no nbn.but keep billing me...how does that work
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Short Review on October 18, 2016

Southern Phone
#938623
1.0
Details
Constant connection issues. Bad provider. Blames the customer for the fault. Do not use them
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
On 24th July I made arrangements by phone to have Southern Phone connect me to the NBN on a $60 plan. I was clearly told by phone and in writing that I would be contacted with a time for this connection to take place. Later I questioned if I could use self connection...
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2.0
Moruya, New South Wales
I liked
  • Bundle pricing
I didn't like
  • Giving false information and avoiding truth
  • Avoiding full disclosure over phone
#1082845
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I have had a phone for about 9 months it stopped working to day i am in Lakes Entrance on holidays have a bad heart and need a working phone asked them to send it to the park we are stopping in which is a small park they refused said they can only send it to my...
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1.6
I didn't like
  • Whole lot
  • Very poor customer service
#1081969
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I have been with Southern Phone at least 4 years in most cases excellent service some of the review criticising them are no doubt from competitors making up BS ,all problems with phone and NBN get solved I have had misfortune to have 2 dopes unhelpful both had Indian...
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5.0
Moruya, New South Wales
#1080740
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Have had a number of complaints with them - even got to the point of dropping in a letter personally at their head office in Moruya - letter addressed to their CEO outlining various issues, named names dates and times outlining our grievances - but of course their CEO...
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1.0
I didn't like
  • Whole lot
#1070814
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I have been with Southern Phone since they started. They were then very good. For the last several weeks it has been impossible to get any response to calls, emails even going to the Tele Ombudsman has not helped. They sent a letter saying they were getting new call...
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1.4
I didn't like
  • Not answering phone not resolving problem lack of communication
#1050671
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It started on the 8/5/2017, mobile phone charges through the roof , in checking online account could not make sense of their unbilled calls list and their unbilled internet usage. I tried to contact them rang three times, 1= 60 mins wait, 2=55 mins wait, 3= 45mins wait...
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Anonymous
Anonymous

Been with Southern from the start- had no issues until last 12 months when 'all of a sudden' I seem to have changed the way I use my mobile and data. Always being given data b...

1.8
I didn't like
  • Lack of respect
  • Faulse advertising
  • Appalling customer service
#1049180
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I am connected?? to Southern Phone nbn network and I have not had any internet in the house since the 8th April, and prior to this it has always been sporadic. As I work full-time I am not home when the Southern Phones call centre is open as it closes at 6pm and there...
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#1047649
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